fonbet Privacy Policy

fonbet ("we", "us", "our") is the operator of the online gambling platform accessible at fonbet.cam (the "Platform"). This Privacy Policy describes how fonbet collects, uses, discloses, stores, and protects the personal data of individuals who register accounts, visit the Platform, or otherwise interact with fonbet's services ("you", "your", "the player").

We are committed to protecting the privacy of all our players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. This Policy is written in plain English and is intended to be transparent and easy to understand. Where technical or legal terminology is unavoidable, we have provided explanations.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of fonbet. By creating an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, you should not use the fonbet platform. You may close your account and request deletion of your personal data by contacting our support team at any time.

fonbet collects personal data through several channels, including account registration forms, payment processes, gameplay activity, customer support interactions, and automatic technical logging. The categories of data we collect are described in the table below.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (other than responsible gaming self-declarations), or biometric identifiers, except where explicitly required for identity verification purposes and where you have provided your express consent.

fonbet uses your personal data only for clearly defined, legitimate purposes. The primary purposes for which we process your data are as follows:

• Account management: To create, maintain, and administer your fonbet player account, including processing login authentication and managing account settings.
• Payment processing: To facilitate deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and supported bank transfer methods. Financial data is processed in accordance with the requirements of each payment provider.
• Identity verification (KYC): To verify your identity and age (18+) in accordance with our Terms & Conditions and applicable anti-money laundering obligations. This may involve sharing data with third-party verification services.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the Platform.
• Customer support: To respond to your queries, complaints, and responsible gaming requests in a timely and effective manner.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to enforce self-exclusion, deposit limits, and cooling-off periods that you have activated.
• Service improvement: To analyse aggregated, anonymised usage data in order to improve the Platform's performance, user experience, and game offering.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.

fonbet does not use your personal data for automated individual decision-making that produces significant legal effects, nor do we use it to build psychological or behavioural profiles for the purpose of targeted advertising outside the Platform.

fonbet processes your personal data on the following legal grounds, depending on the nature and purpose of the processing activity:

• Contractual necessity: Processing required to fulfil the agreement between you and fonbet — including account creation, deposit handling, game access, and withdrawal processing — is carried out because it is necessary for the performance of that contract.
• Legal obligation: Certain processing activities, such as identity verification, transaction record-keeping, and reporting to anti-money laundering authorities, are required by applicable law and cannot be declined.
• Legitimate interests: fonbet processes some data (such as technical logs and fraud detection signals) based on our legitimate interest in operating a secure, fair, and financially viable platform, provided that this interest is not overridden by your rights and freedoms.
• Consent: Where we rely on your consent as the legal basis for a particular processing activity, you will be asked to provide that consent explicitly, and you may withdraw it at any time without affecting the lawfulness of prior processing. Note that withdrawing consent may limit your access to certain features of the Platform.

fonbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only in the following limited and controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and data protection commitments.
• Identity verification partners: Third-party KYC and age verification services receive identity documents and personal details solely for the purpose of verifying your eligibility to use the Platform.
• Fraud prevention and security services: Aggregated risk signals and, where necessary, account-level data may be shared with fraud detection service providers to protect the integrity of the Platform.
• Game providers and technology partners: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive pseudonymised gameplay identifiers necessary to deliver their games through the fonbet platform.
• Legal and regulatory authorities: fonbet will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, valid legal process, or in order to protect the rights, property, or safety of fonbet, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of fonbet's business, personal data held by fonbet may be transferred to the acquiring entity, subject to equivalent data protection commitments.

fonbet uses cookies and similar tracking technologies on the Platform to support essential functionality, improve performance, and understand how players interact with our services. A "cookie" is a small text file stored on your device when you visit a website.

The types of cookies used by fonbet include the following:

• Strictly necessary cookies: These are essential for the Platform to function and cannot be disabled. They include session authentication tokens, security tokens, and load-balancing identifiers. No personal data beyond what is technically required is stored in these cookies.
• Functional cookies: These remember your preferences such as language settings, display preferences, and responsible gaming configuration so that you do not need to re-enter them on each visit.
• Performance and analytics cookies: These collect anonymised or pseudonymised data about how players navigate the Platform — which pages are visited most frequently, where errors occur, and how long sessions last — to help us improve the user experience.
• Security cookies: These assist in fraud detection by identifying unusual patterns of device behaviour or access that may indicate account compromise or automated bot activity.

fonbet does not use third-party advertising cookies or cross-site tracking cookies for the purpose of displaying targeted advertisements on external websites. You may adjust your browser settings to block or delete cookies; however, disabling strictly necessary cookies may impair the functionality of the Platform, including your ability to log in and place bets.

fonbet retains personal data for no longer than is necessary for the purposes for which it was collected, or as required or permitted by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of the account's active status and for a minimum of five years following permanent account closure, to satisfy legal and regulatory obligations.
• Financial transaction records: Retained for a minimum of seven years from the date of each transaction, in accordance with anti-money laundering regulations.
• Identity verification documents: Retained for five years following the closure of the account to which they relate, or for such longer period as may be required by applicable law.
• Customer support communications: Retained for three years from the date of last interaction, unless the communication relates to a dispute or complaint that remains unresolved, in which case it is retained until resolution and for one further year thereafter.
• Technical logs (IP addresses, device data): Retained for up to twelve months for security and fraud detection purposes, after which they are anonymised or deleted.
• Self-exclusion records: Retained for the full duration of the exclusion period and for five years thereafter, to prevent circumvention of responsible gaming commitments.

When personal data is no longer required and the retention period has expired, fonbet will securely delete or anonymise that data so that it can no longer be associated with any individual.

fonbet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fonbet platform.
• One-way cryptographic hashing of account passwords — fonbet staff cannot view your password in plain text.
• Access controls limiting the internal staff who can access personal data to those with a genuine operational need.
• Regular security assessments of our platform infrastructure, including vulnerability scanning and penetration testing.
• Audit logging of administrative access to data systems to detect and investigate unauthorised internal activity.
• Secure, redundant data storage with regular backups to prevent data loss from technical failures.

While fonbet takes all reasonable steps to safeguard your data, no internet-based platform can guarantee absolute security. You play an important role in your own data security by choosing a strong, unique password for your fonbet account, keeping that password confidential, and logging out of your account when using shared or public devices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fonbet will notify affected players and take all appropriate remedial action without undue delay.

As a fonbet player, you have a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team using the contact details in Section 13.

fonbet will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. Requests are free of charge unless they are manifestly unfounded, excessive, or repetitive.

The fonbet platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the account registration process, and fonbet reserves the right to request documentary proof of age at any point.

If fonbet becomes aware that a minor has provided personal data and created an account in breach of our eligibility requirements, we will take immediate steps to close that account, delete the associated personal data, and return any deposited funds to the payment method from which they originated.

If you are a parent or guardian and believe that a child in your care has registered on the fonbet platform, please contact our support team immediately. We treat reports of underage access as a high-priority matter.

The fonbet platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios. Where such references include links to external websites or platforms, fonbet is not responsible for the privacy practices or content of those external sites.

This Privacy Policy applies solely to the fonbet platform at fonbet.cam. If you navigate away from the Platform to any third-party website, you should review that website's own privacy policy before providing any personal data. fonbet has no control over and accepts no liability for the privacy practices of third-party websites.

fonbet reserves the right to update or amend this Privacy Policy at any time. When changes are made, the "Last updated" date at the top of this document will be revised. For significant changes that materially affect how your personal data is processed, fonbet will endeavour to provide advance notice via the Platform or by email to your registered address, where practicable.

Your continued use of the fonbet platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you do not agree with the updated Privacy Policy, you may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which fonbet handles your personal data, please contact our support team using the details below. All contact information is provided as plain reference — none of the details below are clickable links.

• Email: support at fonbet.cam
• WhatsApp: +880 1700 000000
• Live Chat: Available 24 hours a day, 7 days a week via the Platform
• Response Time: We aim to acknowledge all privacy-related requests within 5 business days and to resolve them within 30 days.

When submitting a data rights request, please include your registered email address and a brief description of your request so that we can locate your account records and respond efficiently. We may need to verify your identity before processing your request to ensure that personal data is not disclosed to an unauthorised party.